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Orders

You can't modify an order once it's been placed. Please carefully review your order before placing it.

Our suppliers will cancel your order. You'll be fully refunded in approximately 3 to 5 business days, to your original payment method. We'll send you an email to confirm this.

No. The products on this site are fulfilled and sent by our suppliers, separately to all Coles Online orders.

To get your order invoice, open the order confirmation email we send you, and select View your order.

If you can't find your order confirmation email, or need a tax invoice, contact us.

Delivery

Our suppliers deliver to Australian addresses only.

Unfortunately, they can't deliver to the following postcodes:

  • Northern Territory: 0800–0899
  • QLD Far North: 4806–4899, 4900–4999, 9960–9999
  • WA Regional: 6215–6699
  • WA Remote: 6700–6799
  • NSW Remote: 2899

Your order will be dispatched in approximately 1 to 2 business days. When your order is dispatched, you'll get an order tracking link in your shipping confirmation email.

Your order will be usually be delivered in 3 to 10 business days. At peak times, this may take longer.

If your order is taking longer to arrive than estimated, contact us.

Once your order has been dispatched, you'll get a confirmation email with a tracking link. Tracking links can take up to 24 hours to activate.

To track your order, select the tracking link in your dispatch confirmation email.

If your order is taking longer to arrive than estimated, or if you think the tracking information is incorrect, contact us.

Our suppliers' delivery partners will deliver your order. If you buy multiple items from different suppliers, your items will be sent, tracked and delivered separately.

If you have any issues with your order delivery, contact us.

Returns, refunds and replacements

We'll accept the return and give a full refund, as long as:

  • you submit the return within 30 days of the original purchase date
  • the item is unused and preferably unopened

To return an item you've changed your mind about:

      1. Contact us, and let us know you've changed your mind.
      2. We'll give you a return address for the item, and let our supplier know to expect the return.
      3. Post the item back to our supplier at your own expense. We recommend you use registered post and keep the tracking number handy.
      4. When your return has reached our suppliers, we'll refund your original payment method in approximately 3 to 5 business days.

    We can't accept returns in Coles stores. Products must be returned directly to our suppliers.

    You may be eligible for a refund, repair or replacement in accordance with Australian Consumer Law.

    Some items may also come with a manufacturer's warranty. If there's an issue with your item during this warranty period, contact the manufacturer's helpline or contact us.

    Read more about our returns policy

    When you contact us:

        1. Take photos of the fault or damage, and have your contact and order information ready.
        2. We'll ask for:
          1. Details of the fault or damage
          2. Photos of the fault or damage
          3. Your contact and order information
          4. We'll pass this information on to our supplier. The supplier will contact you in 1 to 2 business days to confirm whether a refund, repair or replacement is necessary, and work with you to arrange a return.
        3. When your return has reached our suppliers, we'll refund your original payment method in approximately 3 to 5 business days.

    We can't accept returns in Coles stores. Products must be returned directly to our suppliers.

    Rewards and discounts

    We can't accept Flybuys, team member discounts or any other Coles promotions for purchases made on this site.

    Contact

    Coles Best Buys Online Exclusives
    bestbuys@online.coles.com.au

    Coles Customer Care
    Call: 1800 455 400
    Text: 0429 989 656

    Operating hours
    Mon to Fri: 6am to Midnight
    Sat to Sun: 7am to 10pm