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Support

Coles Best Buys partners with trusted suppliers to bring you a range of Online Exclusive products. We launch new products every week, shipped directly to you from our trusted suppliers. And delivery is free. If you need help or support with your order, you’ll find it here.

Orders

No, you won’t be able to modify your Coles Best Buys Online Exclusive order after it’s been placed because our suppliers move quickly. Please be sure to review it carefully.

In the unlikely event that an item you ordered is out of stock, our supplier will cancel your order. You’ll be fully refunded to your original payment method in around 3 to 5 business days. We’ll send you an email to confirm.

No, the products on this site are fulfilled and sent by our suppliers separately to all Coles orders.

To find your invoice, open the order confirmation email and select View your order

If you can’t find your order confirmation email or you’d like to request a tax invoice, contact us. 

Delivery

Where don’t you deliver? 

Our suppliers deliver to Australian addresses only. 

Unfortunately, they can’t deliver to the following postcodes: 

  • Northern Territory: 0800–0899 

  • Queensland: 4806–4899, 4900–4999, 9960–9999 

  • Western Australia: 6215–6699, 6700–6799 

  • New South Wales: 2899 

  • Post office boxes 

Your order will be dispatched in around 1 to 2 business days and delivered in 3 to 10 business days. Please allow extra time during busy periods. 

If it’s taking longer to arrive than estimated, contact us

Once your order has been dispatched, you’ll get a confirmation email with a tracking link. Tracking links can take up to 48 hours to activate. If your link still doesn’t indicate the order is on its way after 72 hours, please let us know.  

To track your order, select the tracking link in your dispatch confirmation email. 

If your order is taking longer to arrive than estimated, or you think the tracking information is wrong, get in touch

Our suppliers' delivery partners will deliver your order. If you buy multiple items from different suppliers, your items will be sent, tracked and delivered separately. 

Having issues with the delivery of your order? Please contact us.

Returns, refunds and replacements

If you change your mind, we’ll accept an item for return and give you a full refund as long as: 

  • you request the return within 30 days of the original purchase date 

  • the item is unopened, unused and in its original and saleable condition and packaging, with all accessories included 

  • the item hasn’t been specifically excluded from the change of mind returns conditions, such as items excluded for hygiene reasons and items advertised as not eligible for change of mind returns on the product page on our site

Read more about our returns policy.

We and our trusted suppliers of Coles Best Buys Online Exclusive products can’t process a return or provide a refund for any of the following products (unless faulty): 

  • perishable goods (for example, flowers or food) 

  • bedding accessories (for example, quilts, pillows and mattress protection items) 

  • cosmetics and makeup 

  • candles 

  • personal care products 

  • items advertised as not eligible for change of mind returns on the product page 

Step 1: Check the Returns section of the product page to be sure it’s not listed as ineligible for return unless it’s faulty.

Step 2: Email us within 30 days of receiving your item to let us know you’ve changed your mind at bestbuys@online.coles.com.au 

Please include your order number. 

Step 3: If your product is eligible, we’ll give you a return address and tell our supplier to expect it. 

Step 4: Post the item back to our supplier at your own expense. We recommend using Registered Post and keeping the tracking number handy. 

Step 5: When your return reaches our supplier, we’ll refund the amount you paid to your original payment method. It may take around 3 to 5 business days for the money to appear in your account.  

What if my item is faulty or damaged? 

You might be eligible for a refund, repair or replacement. Our products come with consumer guarantees in accordance with Australian Consumer Law. Along with those, some items include a manufacturer’s warranty. You’ll find more information in our returns policy.

If you believe your product is faulty, please get in touch. 

Step 1: Email us at bestbuys@online.coles.com.au with: 

  • Details of the fault or damage 

  • Photos of the fault or damage 

  • Your contact and order information 

Step 2: We’ll get back to you within 1 to 2 business days to confirm whether a refund, repair or replacement is necessary. Then we’ll work with you and the supplier to arrange it. 

Rewards and discounts

We can't accept Flybuys, team member discounts or any other Coles promotions for purchases made on this site.

Contact us

Coles Best Buys Online Exclusives
bestbuys@online.coles.com.au

Coles Customer Care (Please say "Coles Best Buys" when prompted)
Call: 1800 455 400
Text: 0429 989 656

Operating hours
Mon to Fri: 6am to Midnight
Sat to Sun: 7am to 10pm