No, you won’t be able to modify your Coles Best Buys Online Exclusive order after it’s been placed because our suppliers move quickly. Please be sure to review it carefully.

Our suppliers deliver to Australian addresses only.

Unfortunately, they can't deliver to the following postcodes:

Northern Territory: 0800-0899

Queensland: 4806-4899, 4900-4999, 9960-9999

Western Australia: 6215-6699, 6700-6799

New South Wales: 2899

Post office boxes

If you change your mind, we’ll accept an item for return and give you a full refund as long as: 

• you request the return within 30 days of the original purchase date 
• the item is unopened, unused and in its original and saleable condition and packaging, with all accessories included 
• the item hasn’t been specifically excluded from the change of mind returns conditions, such as items excluded for hygiene reasons and items advertised as not eligible for change of mind returns on the product page on our site.

Read more about our returns policy.

Which products are exempt from 30-day change of mind returns? 

We and our trusted suppliers of Coles Best Buys Online Exclusives products can’t process a return or provide a refund for any of the following products (unless faulty): 

• perishable goods (for example, flowers or food) 
• bedding accessories (for example, quilts, pillows and mattress protection items) 
• cosmetics and makeup 
• candles 
• personal care products 
• items advertised as not eligible for change of mind returns on the product page 

How to return an item if you change your mind 

Step 1: Check the Returns section of the product page to be sure it’s not listed as ineligible for return unless it’s faulty.  

Step 2: Email us within 30 days of receiving your item to let us know you’ve changed your mind at bestbuys@online.coles.com.au

Please include your order number.   

Step 3: If your product is eligible, we’ll give you a return address and tell our supplier to expect it. 

Step 4: Post the item back to our supplier at your own expense. We recommend using Registered Post and keeping the tracking number handy. 

Step 5: When your return reaches our supplier, we’ll refund the amount you paid to your original payment method. It may take around 3 to 5 business days for the money to appear in your account.